Privacy Policy and Data Protection

1. Introduction and Right to Information

This website is owned by VIAURBIS TURİZM İTHALAT İHRACAT TİCARET LTD. ŞTİ. (hereinafter referred to as “VIAURBIS”), with Tax ID Hocapaşa Vd. 6580773690 and registered office at Çatalçeşme Sok. Üretmen Han, No:1/Z008 Sultanahmet, Istanbul, Turkey.

At VIAURBIS, we fully comply with applicable data protection laws to ensure your personal information is handled securely and responsibly.

If you wish to contact our Data Protection Officer (DPO), you can write to us at: info@viaurbis.com.

2. Legal Basis for Data Processing

The personal data collected through the registration forms on this website is processed by VIAURBIS to provide the services offered on the platform.

In accordance with the General Data Protection Regulation (GDPR), VIAURBIS declares the existence of an automated file of personal data, managed under its responsibility.

3. Types of Data Collected

VIAURBIS may collect the following types of personal data from users:

Identification data: name, surname, identification number.
Contact data: email address, postal address, phone number.
Payment data: credit card information or bank account details.
Browsing data: cookies, IP address, device type, and website usage statistics.
User preferences: interests and selections related to the services offered.

4. Purpose of Data Processing

The personal data collected may be used for the following purposes:

To provide the services offered on the website.
To send commercial communications related to VIAURBIS services, with the user’s prior consent.
To personalize promotions and communications based on user interests.
To perform statistical analysis to improve user experience and website functionality.

Additionally, data may be shared with third-party collaborators, such as travel agencies, to fulfill user requests, in accordance with Article 6.1 (b) of the GDPR.

5. Use of Cookies

This website uses cookies to enhance the user experience and personalize the services offered. You can find more information in our Cookie Policy.

6. Data Retention

Personal data will be retained as long as necessary to fulfill the purposes for which it was collected or until the user requests its deletion. In some cases, legal requirements may mandate longer retention periods.

7. International Data Transfers

If the personal data collected needs to be transferred outside the European Economic Area (EEA), VIAURBIS will ensure that such transfers are made with appropriate security measures, in compliance with applicable regulations. These measures may include Standard Contractual Clauses approved by the European Commission.

8. User Rights

Users have the following rights regarding their personal data:

To access their personal data.
To request the correction of inaccurate data.
To request the deletion of their personal data.
To request the restriction of the processing of their data.
To object to the processing of their data.
To exercise the right to be forgotten.
To request the portability of their data.

To exercise these rights, the user must send a request along with a copy of their identification document to info@viaurbis.com or to the postal address of VIAURBIS.

Users also have the right to file a complaint with the relevant Data Protection Authority if they believe their rights have been violated.

9. Protection of Children’s Data

VIAURBIS does not knowingly collect personal data from children under the age of 16 without the explicit consent of their parents or legal guardians.

10. Data Security

VIAURBIS implements technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. However, users are informed that internet security measures are not completely infallible.

11. Acceptance and Consent

By using this website, the user declares that they have read and understood this Privacy Policy, accepting the processing of their personal data as described herein.